Refund policy

Strict Return Policy

At Zyra Summer, we strive to provide quality products and excellent service. To maintain fairness and efficiency, the following strict return policy applies to all purchases:

Returns Eligibility

  • Returns must be requested within 7 days of delivery.

  • Items must be unused, unworn, unwashed, and in original packaging with all tags included.

  • Proof of purchase is required for all returns.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Clearance or discounted items

  • Personal use items

  • Opened or used products

  • Gift cards

  • Items damaged due to misuse, improper handling, or normal wear and tear

Return Approval Required

  • Do not send items back without prior approval.

  • All return requests must be submitted by email first.

  • Unauthorized returns may be refused or discarded without refund.

Restocking Fee

  • Approved returns may be subject to a 20% restocking fee.

  • Original shipping costs are non-refundable.

Return Shipping

  • Customers are responsible for all return shipping costs.

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Damaged or Incorrect Orders

  • If your item arrives damaged or incorrect, you must contact us within 48 hours of delivery with photos and order details.

Refund Processing

  • Once received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

  • If the returned item does not meet our policy standards, the refund may be denied.

Chargebacks

  • Customers must contact us first to resolve any issue before filing a chargeback. Fraudulent or abusive chargebacks may be contested.

Policy Enforcement

By placing an order with Zyra Summer, you agree to this return policy in full.